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Pre-Sale Questions

I want to make a new purchase

We're excited to help you with your new purchase! You have several convenient ways to shop with us.

Shop by Phone

If you prefer to place your order over the phone:

  • Call 732-548-1200 and press "1" when prompted to reach our sales team.
  • A sales representative will assist you and complete your order during the call.

Visit a Showroom

See below a list of all of our showrooms:

  • Atlas Park: 80-60 Cooper Ave, Glendale, NY 11385
  • Bay Plaza: 340 Bay Chester Ave. 2nd Fl, Bronx, NY 11234
  • BK Kings Plaza: 5100 Kings Plaza, Brooklyn, NY 11234
  • Carle Place: 164 Glen Code Rd., Carle Place, NY 11514
  • Edison Clearance Center: 3025 Woodbridge Ave Suite A, Edison, NJ 08837
  • Fairfield: 561 Route 46 West, Fairfield, NJ 07004
  • Farmingdale: 1648 Broadhollow Rd., East Farmingdale, NY 11735
  • Hamden: 2045 Dixwell Ave., Hamden, CT 06514
  • Industry City: 241 37th St Suite 1-2-A & 1-1-A32, Brooklyn, NY 11232
  • Kingston: 301 Frank Sottile Blvd., Kingston, NY 12401
  • Lake Grove: 3200 Middle Country Rd., Lake Grove, NY 11755
  • Middletown: 88 Dunning Farms Rd., Middletown, NY 10940
  • Milford: 1212 Boston Post Rd., Milford, CT 06460
  • Mohegan Lake: 3131 E Main St., Mohegan Lake, NY 11385
  • Nanuet: 33 Route 304, Nanuet, NY 10954
  • NYC East River: 517 E 117th St., New York, NY 10035
  • Paramus: 545 Route 17 South, Paramus, NJ 07652
  • Patchogue: 499 Sunrise Highway Ste. 2A, Patchogue, NY 11772
  • Poughkeepsie: 1895 South Rd. Ste. 110, Poughkeepsie, NY 12601
  • Riverhead: 1440 Old Country Rd., Riverhead, NY 11901
  • Rosedale Outlet: 253-01 Rockaway Blvd., Rosedale, NY 11422
  • Secaucus: 3 Millcreek Dr., Secaucus, NJ 07094
  • Union: 1701 Morris Ave, Union, NJ 07083
  • Valley Stream: 2034 Green Acres Rd., West Valley Stream, NY 11582
  • Yonkers: 2350 Central Park Ave., Yonkers, NY 10710

If you're unable to visit in person:

  • We can attempt to contact the store by phone on your behalf.
  • If the store is unavailable, we can create a support ticket requesting that a representative contact you directly.

Shop Online

You can also:

  • Place your order directly at AshleyFurniture.com
  • Connect with a representative using the live chat feature on the website

What is your delivery area?

We proudly offer delivery throughout much of the Northeast region.

Areas We Serve

Our delivery operations primarily service the following areas:

New Jersey

We deliver throughout many parts of New Jersey, including areas near:

  • Edison (home of our 150,000 sq. ft. distribution center)
  • Linden
  • Union
  • Secaucus
  • Fairfield

New York

Delivery is available in multiple areas, including:

  • Brooklyn
  • Hudson Valley region

Connecticut

Select areas of Connecticut are serviced through our Northeast regional delivery network.

Standard Delivery Range

While exact availability depends on your ZIP code, our general guidelines are:

  • Full-Service Delivery: Typically available within a 50-mile radius of our showroom locations.
  • Extended Delivery: Deliveries beyond 50 miles may be possible but usually require a custom quote at the time of purchase.

If you would like to confirm delivery availability for your specific address, please contact our Guest Experience Team or your local showroom. We'll be happy to check your ZIP code and review available options with you.

What are my options to pay for my order?

We offer several convenient payment methods to make your purchase easy and flexible.

Standard Payment Methods

Credit & Debit Cards

We accept most major credit cards, including:

  • Visa
  • MasterCard
  • American Express
  • Discover

Cash & Checks

Typically accepted for in-store purchases at showroom locations.

Contactless Payments

Many of our showrooms support Apple Pay and Google Pay. Availability may vary by location, so we recommend confirming with your local store.

Financing Options

We offer financing through trusted third-party partners to allow you to pay over time.

Ashley Advantage® Credit Card (Synchrony)

  • Our primary store credit card
  • Often features promotional offers such as 6 to 72 months special financing

Concora Credit

  • An alternative financing partner offering revolving credit options

Lease-to-Own Options

For guests who prefer a lease-to-own arrangement:

  • Acima Leasing
  • Progressive Leasing

These programs often feature no-credit-required options and may include a 90-day purchase option.

If you'd like help choosing the best payment method for your situation, our showroom teams are happy to assist you.

What are your financing/rent-to-own options?

We offer financing through trusted third-party partners to allow you to pay over time.

Ashley Advantage® Credit Card (Synchrony)

  • Our primary store credit card
  • Often features promotional offers such as 6 to 72 months special financing

What coupons do you accept?

We're happy to review any promotion you'd like to use.

Because many Ashley store locations are independently owned and operated, coupon acceptance may vary between physical stores and AshleyFurniture.com. Promotions offered online are not always valid in-store.

In-Store vs. Online Promotions

Store Locations

  • Acceptance depends on whether the store is a participating location.
  • The promotion must meet the specific terms and conditions of the offer.
  • Store management has final approval on coupon acceptance.

AshleyFurniture.com

  • Online promotions and promo codes are typically valid only for online purchases.
  • Terms and conditions listed with the offer will specify eligibility.

Need Help?

If you're unsure whether your coupon is eligible, we recommend contacting your showroom directly. Our Guest Experience Team can also assist in connecting you with the appropriate store for confirmation.

We're always happy to help clarify promotion details before you complete your purchase.

Do you have this product in your store? Is everything online shown in the stores?

We're happy to help you check product availability at a particular showroom. Our showrooms vary in terms of what product they have in the store. Not everything you see on the website will be displayed in our showrooms, however, for the most part you can order what you see online even if it's not shown in store.

Checking In-Store Availability

Our Guest Experience Team can:

  • Search for a specific product at a specific store location
  • Check whether a floor sample is currently on display
  • Confirm if an item is on hand at the store you're interested in

Please note that not all items shown online are displayed in every showroom. Selection may vary by location.

Important Information About Pricing

  • All pricing discussions must be handled directly by the showroom.
  • Our Guest Experience Team does not provide pricing information.
  • If you are looking for an approximate online price, you may search for the item on AshleyFurniture.com.
  • For store pricing, promotions, or final quotes, we can connect you directly with the showroom.

If you'd like us to check availability for a specific product and location, just let us know the item name (or SKU) and the store you're interested in, and we'll be glad to assist.

What is your return policy?

We understand that sometimes preferences change, and we're here to explain your options.

Do You Offer Returns for a Refund?

We do not offer traditional returns for a full refund after delivery. However, we may be able to assist with a Preference Reselection.

What Is a Preference Reselection?

A Preference Reselection allows you to exchange your item for something else of equal or greater value if you are not satisfied with your selection.

Eligibility:

  • Preference concerns must be reported within 30 days of delivery.
  • They are not available for all products or all orders. Specific exclusions apply.

Are There Any Fees?

Depending on when the concern is reported, fees may apply:

  • If reported within 72 hours (3 days) of delivery, restocking fees may be avoided.
  • If reported after 72 hours, a restocking fee will apply.

Additional Details:

  • Restocking fees are based only on the item(s) being returned — not the entire order.
  • The restocking fee will be deducted from the store credit issued for the returned item(s).
  • A new delivery fee will apply for your reselected item(s).
  • Delivery fees are calculated at the store level and depend on what you select.
  • Our Guest Experience Team cannot quote delivery fees.

How Is Credit Issued?

Approved reselections are issued as store credit which can be applied toward new merchandise in-store.

If you believe your purchase qualifies for a Preference Reselection, please contact our Guest Experience Team and we'll guide you through the next steps.

What is your privacy policy for my data?

We value your trust and are committed to protecting your personal information. Below is an overview of how your data is collected, used, and safeguarded.

What Information Is Collected?

When you interact with us — including making a purchase — we may collect:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment information

We may also automatically collect certain technical information, such as:

  • IP address
  • Device and browser details
  • Website usage and browsing behavior (through cookies and tracking technologies)

How Is My Information Used?

Your information is used to:

  • Process and fulfill orders
  • Coordinate deliveries
  • Communicate about your purchase
  • Send marketing communications (with your consent)
  • Help prevent fraud
  • Improve our services and guest experience

Is My Information Shared?

Your information may be shared with:

  • Subsidiaries, affiliates, and independently owned store locations
  • Trusted third-party service providers (such as delivery carriers and payment processors)

While we do not sell personal information in the traditional sense, certain data sharing for business purposes may be considered a "sale" under some state privacy laws.

What Are My Privacy Rights?

Depending on your state of residence, you may have the right to:

  • Request access to your personal information
  • Request deletion of your personal information
  • Opt out of the sale or sharing of your data

You may submit requests through our Customer Preferences Tool or by emailing: [email protected]

How Is My Information Protected?

We use physical, administrative, and electronic safeguards — including secure data systems and firewalls — to help protect your personal information.

How Long Is My Data Kept?

We retain personal information only as long as necessary to fulfill the purpose for which it was collected or as required by law.

How do I unsubscribe from your email list?

If you would like to stop receiving promotional emails, you can unsubscribe at any time using one of the options below.

Option 1: Use the Unsubscribe Link

  • Open any promotional email from Ashley.
  • Scroll to the bottom of the email.
  • Click the "Unsubscribe" link in the footer.

This is the quickest and easiest way to remove yourself from marketing emails.

Option 2: Update Your Email Preferences Online

You can manage your communication preferences through:

  • The Ashley Customer Preferences Tool
  • Your online account at Ashley.com — Sign in, go to Manage Account , select Account Info , then click the Settings tab to update your email preferences.

Option 3: Submit a Request

You may also request removal by:

  • Emailing: [email protected]
  • Calling Customer Care at: 732-548-1200 to request manual removal

Important Note About Store Emails

If you are receiving emails from an independently owned Ashley retail store, you will need to contact that specific location directly to unsubscribe from their local marketing list.

How does the referral program work?

Love your furniture? Share the experience and get rewarded.

Our Referral Program allows you to give a gift and receive a gift — it's that simple. When you refer friends or family, they save on their purchase and you earn a reward too.

How the Referral Program Works

  • Share Your Unique Referral Code — Send your referral code to friends or family via email or text.
  • They Save $200 — Your referral receives $200 off their next qualifying in-store purchase at a participating location.
  • You Get $200 — Once they complete their qualifying purchase and receive delivery in full, you'll receive a $200 Thank You reward toward your next qualifying in-store purchase.
  • No Limit on Referrals — The more you share, the more rewards you can earn.

Referral Reward Details

  • Referral Reward: $200 off a qualifying in-store purchase
  • Thank You Reward: $200 off your next qualifying in-store purchase
  • Minimum Purchase for Thank You Reward: $999 or more

Important Expiration Information

  • Your Referral Code expires 6 months after your delivery is completed in full.
  • Your Thank You Code expires 6 months after your referral redeems their code and receives delivery in full.

Frequently Asked Questions

Can I refer multiple friends?

Yes. There is no limit to how many people you can refer.

Are there restrictions on who I can refer?

There are no restrictions on who you may refer. However, your referral code expires 6 months after your delivery is completed.

Can I refer myself?

No. The referral code cannot be used by the original purchaser. It cannot be shipped to the same delivery address. All codes are verified in-store to ensure eligibility.

What benefit does my referral receive?

Your referral receives $200 off their qualifying in-store purchase, provided they redeem the code before it expires.

How do I know if someone used my referral?

You will receive a Thank You email with your $200 reward code once:

  • Your referral redeems your code
  • They complete a qualifying in-store purchase
  • Delivery is completed in full

Bring the Thank You email with the code to a participating store to redeem.

When will I receive my reward?

After your referral completes their qualifying purchase and delivery.

Is there a time limit to use my Thank You reward?

Yes. Your Thank You code expires 6 months after your referral completes delivery.

Is the program valid at all Ashley locations?

No. The program is valid only at participating store locations.

Exclusions & Restrictions

  • Valid on single-item purchases only
  • Not redeemable for cash
  • Cannot be replaced if lost or stolen
  • Must present code at time of purchase
  • Does not apply to: sales tax, delivery charges, protection plans, or down payments
  • Excludes purchases of: Tempur-Pedic®, Stearns & Foster, Sealy® Hybrid™, and Purple mattresses
  • Not valid at Ashley Outlets or Clearance Centers
  • Not eligible for use by the original purchaser

Can I order by phone?

Yes! We're happy to assist you with placing an order over the phone.

Ordering Through Our Sales Team

If you prefer to complete your purchase by phone:

  • Our Guest Experience Team can transfer you directly to our Omnichannel Sales Team.
  • A sales representative will assist you with product selection and complete your order during the call.

Ordering Through a Specific Showroom

If you would like to purchase through a particular store location:

  • We can attempt to contact that showroom on your behalf.
  • If someone is available, we will connect you directly so they can assist with your purchase.

If the store is unavailable:

  • We will create a support ticket.
  • A representative from the store will contact you directly to complete your order.

Whether you prefer shopping by phone or working with a specific showroom, we're here to make the process simple and convenient for you.