What days do you deliver?
We currently deliver Tuesday through Saturday. Deliveries are not available on Sundays or Mondays.
Note: not all areas have availability Tuesday–Saturday. There are some locations (typically further from our showrooms/highest volume areas) where we may only deliver once a week or a few times a month.
How far out can I schedule/reschedule my order?
You may schedule or reschedule your delivery up to 30 days from today's date, depending on availability in your area.
What Is Recommended?
We strongly recommend scheduling your delivery within 14 days of today whenever possible.
Scheduling further out than 14 days may increase the risk that:
- Inventory availability could change
- Items may become detached from the delivery
- Rescheduling could become more difficult if stock levels shift
While our system allows scheduling up to 30 days in advance, we are unable to schedule beyond that timeframe.
If you need assistance selecting a delivery date that works best for you, our Guest Experience Team is happy to help.
What is the latest I can reschedule/cancel/modify my delivery/order (without penalty)?
We understand that plans can change. Here's what you need to know about making updates to your order:
Changes More Than 72 Hours Before Delivery
You may reschedule or modify your delivery up to 72 hours before your scheduled delivery date without penalty.
Changes Within 72 Hours of Delivery
No sale changes can be made within 72 hours of your scheduled delivery.
Any changes made within 48 hours of delivery, including rescheduling or postponement, will result in a $99 redelivery fee.
Delivery Window Notification
2 days (48 hours) before delivery you will receive a call or text message with your assigned 4-hour delivery window.
Please note:
- This delivery window cannot be adjusted.
- All delivery routes are scheduled geographically to ensure efficiency.
- Cancelling/rescheduling your delivery after receiving the time frame will incur a $99 redelivery fee.
If you need assistance with updating your delivery, please contact our Guest Experience Team as soon as possible so we can help you avoid any fees.
How can I schedule/reschedule on the guest portal?
You can easily schedule or reschedule your delivery online through our Guest Portal.
Step 1: Visit the Guest Portal
Go to: https://portal.ashleyne.com
Step 2: Log In
Sign in using the same email address you provided at the time of purchase.
Step 3: Select Your Delivery Date
You will be shown the available delivery dates in your area and can choose the option that works best for you.
Need Assistance?
If you experience any issues while scheduling or rescheduling your delivery, our Guest Experience Center is happy to help. You can contact us by phone, text, or email for support.
What should I know before scheduling my delivery?
To help ensure a smooth and successful delivery experience, please review the important details below before selecting your delivery date.
Before Scheduling Your Delivery
Please confirm the following:
- Your delivery address is correct
- The items being delivered are accurate
- Any building restrictions or Certificate of Insurance requests have been reported (if applicable)
- Any necessary delivery alerts have been added to your order
If your building requires special access instructions, time restrictions, or a Certificate of Insurance (COI), please notify us before scheduling.
Important Scheduling Policies
- Sale changes cannot be made within 72 hours of your scheduled delivery date.
- Changes made within 48 hours of delivery (including rescheduling or postponement) will result in a $99 redelivery fee.
- Approximately 36 hours before delivery you will receive a call or text with your assigned 4-hour delivery window.
- This window cannot be adjusted.
- Delivery routes are geographically scheduled for efficiency.
What to Expect on Delivery Day
- You will receive a call when the driver is on the way.
- You will receive another notification once the team arrives.
- Someone 18 years or older must be present to sign for the delivery.
Preparing Your Home
To help our delivery team complete your setup safely and efficiently:
- Ensure there is a clear pathway to the room where the furniture will be placed.
- Make sure the room is ready for assembly.
- Remove any existing furniture from the space unless you have purchased furniture pick-up service.
If you purchased furniture pick-up:
- Items must be fully disassembled in advance (for example, bed frames).
Inspecting Your Furniture
All sales are final, so please carefully inspect your items at the time of delivery.
If you notice any issues:
- Inform the delivery team immediately
- Contact our Guest Experience Team right away
We will review the concern and determine the best solution to ensure you receive showroom-quality furniture as quickly as possible.
If you have any questions before scheduling your delivery, our Guest Experience Team is happy to assist you.
Will I receive confirmation of my scheduled/rescheduled delivery?
Yes. You will receive multiple confirmations to keep you informed every step of the way.
What Notifications Will I Receive?
Immediately after scheduling or rescheduling your delivery, you will receive a confirmation via Email.
Starting 3–4 days before delivery, you will begin receiving confirmation texts and emails. These notifications will verify:
- Your scheduled delivery date (96–72 hours before delivery)
- Your assigned 4-hour delivery window (48 hours before delivery)
- When the driver starts their route, with a link to track them (morning of delivery)
- When the delivery team is on the way (15–60 minutes before delivery)
- When the team has arrived
When Will I Receive My Delivery Window?
Approximately 48 hours before delivery, you will receive a text and email with your assigned 4-hour delivery window.
Please note:
- The 4-hour window cannot be adjusted.
- Delivery routes are scheduled geographically to ensure efficiency.
- Cancelling/rescheduling your delivery after receiving the time frame will incur a $99 redelivery fee.
If you have any questions about your delivery confirmation, our Guest Experience Team is happy to assist you.
Will I be notified if my scheduled delivery date changes?
Yes. If your scheduled delivery date changes for any reason, we will contact you as soon as possible.
Why Would My Delivery Date Change?
The delivery date listed on your receipt is based on product and manufacturing information available at the time of purchase. Because availability can change, your delivery date may be adjusted due to:
- Manufacturer or supply chain delays
- Delayed inventory arrivals
- Warehouse inspections identifying damaged merchandise prior to delivery
- An issue discovered during loadout the day before delivery
In some cases, your order may need to be split into multiple deliveries depending on product availability.
How Will I Be Notified?
If a change occurs:
- A member of our Guest Experience Team will call you directly
- We will explain the reason for the delay
- We will review next steps and updated delivery options
If an item is identified the day before delivery as unable to be delivered, you will be contacted and advised which item(s) are affected.
We understand how important your delivery is and appreciate your patience. Our team is committed to keeping you informed and ensuring your furniture arrives in excellent condition. If you have any questions, our Guest Experience Team is always happy to help.
What if I need to hold my order until I'm ready for delivery?
If you're unable to accept delivery within 30 days of your order being ready, we're happy to provide flexible options.
What Should I Do?
Please contact our Guest Experience Center and speak with one of our agents. We will:
- Move your order to Customer Will Call (CWC) status
- Hold your order until you're ready to schedule delivery
When you're ready, simply call us back to arrange your delivery.
What Happens When I Call to Schedule?
Once you contact us to schedule:
- Your order will be moved back to Estimated status
- Your items will be added back into the reservation queue
- Availability will depend on current inventory at that time
If your items are successfully reserved:
- We will schedule delivery based on available dates in your area
If the items are not immediately available:
- We will provide an Available to Customer (ATC) date, which is the estimated date your items may be available for delivery
Our team is here to work with your schedule and make the process as smooth as possible. If you have any questions, please don't hesitate to reach out.
What if my delivery is cancelled due to weather?
Your safety — and the safety of our delivery teams — is extremely important to us.
If your scheduled delivery must be postponed due to inclement weather, we will contact you as soon as possible.
How Will I Be Notified?
Our team will reach out using the contact information on your order via text and email. We will provide the next available delivery dates in your area so you can quickly reschedule. If you do not reschedule your delivery on your own, our team will call to assist you with doing so.
Will I Be Charged a Redelivery Fee?
No, if your delivery is postponed due to weather, you will not be charged a redelivery fee.
Weather-related delays are outside of your control, and we do not place our delivery teams at risk during unsafe driving or delivery conditions.
We appreciate your understanding as we work to ensure the safety of our teams and protect your furniture during severe weather conditions. If you have any questions, our Guest Experience Team is happy to assist you.